Frequently Asked Questions
Do I need a Username and Password Prior to Registering?
No, you can create a new username and password upon registering. You do not need any username and password prior to registering.
You will not need to remember your registration # to register for courses. The registration number will be provided automatically next time you log in. See below if you have forgotten your password.
If you have NOT previously signed up / registered for this website: Don't worry, you will be able to sign up for a new account, just as you would register for any e-commerce website once registration opens. Not to worry and it will only take a minute.
Can I pay by cheque?
No. Although we want to assist everyone's needs, we cannot accept cheques at this time. We accept payment by credit card or debit online and you do not need a PayPal account to pay this way. This helps keeps our records in order and allows immediate reimbursement for cancelled classes.
I can't register
Make sure that your e-mail address matches in both boxes and that your password is at LEAST 6 characters long. Also, make sure you have not already registered with your email address previously. To test if you have already registered, try logging in with your email address, also see next item.
I lost or forgot my password
If you have forgotten your password, enter your email on the login page and click "Forgot Password".
What if I want to sign up more than one family member per program?
No problem. First, add the programs to your shopping cart, then, change the quantity to the # of family members that you want to register for the program. Make sure to click "Update Quantities" on your shopping cart or the new quantity may not be saved. Later on, you'll be able to assign them to the program.
The buttons don't work for me
Sorry, this system is still new, and a few kinks may remain. Please try the following solutions before e-mailing or calling us.
- This website is JavaScript heavy. Please make sure that you have JavaScript enabled. Find out how to do so here: Enable Javascript
- Make sure your browser is up to date. This can usually be done by going to your browser's top menu and finding the "About" tab. There should be an update button there. You may want to try a 2nd browser. Or, go to the browser you are using's homepage. ie: Internet Explorer, Firefox, Chrome, or Safari.
Credit Card Processing
If you are having trouble with your credit card processing, please send as many details as possible (including screenshots!) to info@innosoftware.net. Be sure that you are entering all of the credit card information in the correct format (i.e. month is 05, not May or 5) and double check that your billing address is formatted the same as your actual bill. PayPal is very picky.
To ensure your spot in your program, you may want to choose the pay by cheque option until we can resolve the issue next time. If you note your exact credit card error we may waive the cheque processing fee.
Is this website secure? Is my credit card information safe?
YES. This website is secured with 256 bit encryption. All payments are processed using this encryption through a secure server (you can see the lock symbol in your browser and we will have a verification badge on the final payment screen)
The Community Association does NOT get to see OR store your credit card information (only our web merchant account, PayPal Website Payments Pro handles your credit card information and even they only store it temporarily). PayPal handles the online payments for eBay, so you can be sure they've got the bugs out.